{"id":3965,"date":"2020-07-29T19:53:54","date_gmt":"2020-07-29T19:53:54","guid":{"rendered":"https:\/\/certuspro.com\/?page_id=3965"},"modified":"2020-07-29T19:53:54","modified_gmt":"2020-07-29T19:53:54","slug":"complaints-and-appeals","status":"publish","type":"page","link":"https:\/\/certuspro.com\/es\/complaints-and-appeals\/","title":{"rendered":"QUEJAS Y APELACIONES"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-122369f1e9a2cb86e\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-122369f1e9a2cb86e uvc-5629\" data-hspacer=\"no_spacer\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-122369f1e9a2cb86e h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"font-weight:normal;\">PROCEDIMIENTOS DE QUEJAS Y APELACIONES DE CERTUS<\/h2><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-122369f1e9a2cb86e .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\"><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Certus Professional Certification Inc cuenta con un proceso documentado para recibir, evaluar y tomar decisiones sobre quejas. Este procedimiento se describe a continuaci\u00f3n.<\/p>\n<p>Our complaints and appeals procedure have been designed to treat all parties fairly and equitably and are designed to ensure that all complaints are handled and processed in a constructive, impartial, and timely manner.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>C\u00d3MO PRESENTAR UNA DENUNCIA O APELACI\u00d3N<\/strong><\/h3>\n<p>Todas las quejas y apelaciones deben ser presentadas por escrito. Por favor, env\u00ede por correo electr\u00f3nico su queja o apelaci\u00f3n detallada a <a href=\"mailto:complaints@certuspro.com\">complaints@certuspro.com<\/a>Las quejas y apelaciones deben incluir la siguiente informaci\u00f3n:<\/p>\n<ul>\n<li>Nombre de la persona que presenta la queja con el correo electr\u00f3nico y el n\u00famero de tel\u00e9fono.<\/li>\n<li>Descripci\u00f3n detallada de la queja o apelaci\u00f3n con documentaci\u00f3n de apoyo, si es posible.<\/li>\n<li>Una propuesta de resoluci\u00f3n de la queja o apelaci\u00f3n.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Acusaremos recibo de su queja o apelaci\u00f3n dentro de cinco d\u00edas h\u00e1biles. Nuestra respuesta incluir\u00e1 una decisi\u00f3n sobre si la queja o apelaci\u00f3n se relaciona con nuestras actividades de certificaci\u00f3n y si continuaremos la investigaci\u00f3n de la queja o apelaci\u00f3n.<\/p>\n<p>Si decidimos que la queja o apelaci\u00f3n no se relaciona con nuestras actividades de certificaci\u00f3n, su queja o apelaci\u00f3n ser\u00e1 denegada y no se tomar\u00e1 ninguna otra medida.<\/p>\n<p>Si decidimos que la queja o apelaci\u00f3n se relaciona con nuestras actividades de certificaci\u00f3n, su queja o apelaci\u00f3n se ingresar\u00e1 en una base de datos y ser\u00e1 validada e investigada internamente por un miembro del personal que no form\u00f3 parte de la decisi\u00f3n de certificaci\u00f3n o un miembro externo de la junta de apelaciones.<\/p>\n<p>Responderemos con una decisi\u00f3n sobre su queja o apelaci\u00f3n dentro de los 30 d\u00edas h\u00e1biles.<\/p>\n<p>Nuestra respuesta incluir\u00e1:<\/p>\n<ul>\n<li>Una decisi\u00f3n con respecto a su queja o apelaci\u00f3n<\/li>\n<li>Acciones tomadas en respuesta a su queja o apelaci\u00f3n, incluyendo correcciones y\/o acciones correctivas<\/li>\n<li>Una declaraci\u00f3n definitiva sobre el cierre de la queja o apelaci\u00f3n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Si recibimos una queja justificada sobre una persona certificada por Certus, la remitiremos a la persona certificada en cuesti\u00f3n en el momento oportuno.<\/p>\n<p>Todas las quejas y apelaciones ser\u00e1n tratadas de forma confidencial, en lo que se refiere al denunciante y al objeto de la queja.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>T\u00c9RMINOS Y DEFINICIONES<\/strong><\/h3>\n<ul>\n<li><em>Reclamaci\u00f3n: expresi\u00f3n de insatisfacci\u00f3n, distinta de la apelaci\u00f3n (3.19), por parte de cualquier persona u organizaci\u00f3n a un organismo de certificaci\u00f3n, en relaci\u00f3n con las actividades de ese organismo o de una persona certificada, en la que se espera una respuesta.<\/em> expression of dissatisfaction, other than appeal (3.19), by any individual or organization to a certification body, relating to the activities of that body or a certified person, where a response is expected<\/li>\n<li><em>Apelaci\u00f3n: solicitud del solicitante (3.13), del candidato (3.14) o de la persona certificada de que se reconsidere cualquier decisi\u00f3n adoptada por el organismo de certificaci\u00f3n en relaci\u00f3n con su condici\u00f3n de certificaci\u00f3n deseada<\/em> Apelaci\u00f3n: solicitud del solicitante (3.13), del candidato (3.14) o de la persona certificada de que se reconsidere cualquier decisi\u00f3n adoptada por el organismo de certificaci\u00f3n en relaci\u00f3n con su condici\u00f3n de certificaci\u00f3n deseada<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong>REFERENCIAS<\/strong><\/h3>\n<ul>\n<li>ISO\/IEC 17024:2012, secci\u00f3n 3, T\u00e9rminos y Definiciones<\/li>\n<li>ISO\/IEC 17024:2012, secci\u00f3n 9, Apelaciones y quejas<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Certus Complaints and Appeals Procedure &nbsp; &nbsp; Certus Professional Certification Inc. has a documented process to receive, evaluate, and make decisions on complaints. This procedure is outlined below. Our complaints and appeals procedure have been designed to treat all parties fairly and equitably and are designed to ensure that all complaints are handled and processed&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-3965","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.2.1 (Yoast SEO v23.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints and Appeals - Certus Professional Certification Inc.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/certuspro.com\/es\/complaints-and-appeals\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints and Appeals\" \/>\n<meta property=\"og:url\" content=\"https:\/\/certuspro.com\/es\/complaints-and-appeals\/\" \/>\n<meta property=\"og:site_name\" content=\"Certus Professional Certification Inc.\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo estimado de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/certuspro.com\/complaints-and-appeals\/\",\"url\":\"https:\/\/certuspro.com\/complaints-and-appeals\/\",\"name\":\"Complaints and Appeals - Certus Professional Certification Inc.\",\"isPartOf\":{\"@id\":\"https:\/\/certuspro.com\/#website\"},\"datePublished\":\"2020-07-29T19:53:54+00:00\",\"dateModified\":\"2020-07-29T19:53:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/certuspro.com\/complaints-and-appeals\/#breadcrumb\"},\"inLanguage\":\"es-CL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/certuspro.com\/complaints-and-appeals\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/certuspro.com\/complaints-and-appeals\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/certuspro.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaints and Appeals\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/certuspro.com\/#website\",\"url\":\"https:\/\/certuspro.com\/\",\"name\":\"Certus Professional Certification Inc.\",\"description\":\"Real. 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